Among many other additional benefits and recognitions to celebrate Rider Appreciation Day.
Kuala Lumpur, Aug 28, 2023 — As part of foodpanda Malaysia’s efforts in celebrating and protecting its delivery partners, the leading food delivery platform will be extending insurance coverage for accidental protection to the riders and their families outside their working hours.
Foodpanda Malaysia enhances rewards and protection benefits for delivery partners and their families
foodpanda Protect+ is an accidental insurance top-up scheme that provides round-the-clock, double protection for foodpanda delivery partners and their next of kin. Developed in partnership with InsurTech firm PolicyStreet, the affordable scheme provides an additional 24-hour worldwide coverage against death, disablement and hospitalisation caused by accident from only RM3 per month.
Delivery partners can also extend the coverage to include their spouses and up to two children in the monthly coverage for RM6 and RM1 only for each subsequent child. For delivery partners who are single, the insurance top-up plan also extends to cover their parents at the same rate. This is on top of the existing free insurance coverage provided to all delivery partners during their shifts. Currently, all delivery partners are insured up to a total amount of RM100,000 in the event of accidental death or permanent disability while on their delivery rounds.
Shubham Saran, Head of Logistics, foodpanda Malaysia, said, “At the heart of foodpanda’s mission lies our commitment to pushing the boundaries of providing unparalleled care for our delivery partners, with their families in mind this time. “We have been the trailblazers in the p-hailing industry to provide insurance coverage for delivery partners. There is no better day than today at the Rider Appreciation Day, for us to take another step forward to empower our delivery partners to safeguard the well-being of their loved ones through foodpanda Protect+, which now extends beyond their professional endeavours,” he said.
The Rider Appreciation Day event held at the foodpanda office in Bangsar South was attended by more than 50 foodpanda top performing delivery partners as well as the company’s senior management. The event is expected to be replicated at four other rider hubs in Kuantan, Johor, Sabah and Penang to include delivery partners from all over the country in the celebrations.
In addition to the enhancement of the insurance protection for foodpanda’s delivery partners, the platform held an engagement session with them to gather feedback on improving the riders’ experience when making their deliveries from merchant partners to customers.
“It is important that we build a community and a circle of trust with our delivery partners. Whether they deliver for foodpanda full-time or just a few hours each week to supplement their income, we want to ensure that they have a pleasant experience each time they take to the streets on our behalf,” Shubham said.
He added that updates are continually made to the rider app for a smoother experience and that a rewards system was recently launched where points can be redeemed for exclusive rider merchandise.
To mark the culmination of this event, six riders were rewarded for their exceptional performance in various categories, including those with the longest tenure and most engagement on social media.
For more information on the full suite of benefits for foodpanda’s delivery partners, please visit Pandariders.